Appstle Subscriptions

Allow customer to skip the order from cancelation button, even if the skip option is disabled for whole customer portal.

Set to require a certain number of subscription cycles; i.e. a customer has to stay signed up for 3 months.

Requesting an enhancement to include both the previous price and the updated new price in the subscription price update email notification sent to customers. Currently, when a subscription price is updated, customers receive a notification about the change, but the email does not clearly show the old price and the new price details. Adding both price values would provide better transparency and help customers easily understand the subscription change.

Merchant wants to remove a subscription product directly from the Build a Box. They do not want to remove the product from the subscription plan. Instead, they want the ability to remove it directly from the Dynamic Price Build a Box. Can we add this functionality to the Dynamic Price Build a Box?

I really need a place to see all my plans and how many people are getting what options. It's asinine that I have to go through subscription by subscription to check.

Use Case: Merchants would like the ability for Appstle to identify when multiple subscription orders from separate subscription contracts are scheduled for delivery on the same date and avoid charging shipping multiple times. Current Behavior: Subscription contracts are processed independently. If a customer has multiple subscriptions with different contracts, shipping charges are applied to each order based on the contract's shipping configuration, even when orders are delivered on the same day. Requested Enhancement: Introduce a mechanism to detect subscription orders scheduled for the same delivery date and either: Consolidate the orders into a single shipment when possible, or Apply shipping charges only once across those orders. Merchant Impact: This would improve the customer experience by preventing duplicate shipping charges, reduce shipping costs, and encourage customers to maintain multiple subscriptions without concern about being charged shipping multiple times for same-day deliveries.

Want to show the cohort analysis for every subscription based on recurring orders or order number

Cohort analysis would be incredibly helpful for subscription merchants. Right now, we need a clearer way to understand customer retention by signup month, including how long each cohort stays subscribed, where the biggest drop-offs happen, and how many customers are still active after month 1, 3, 6, 12, etc. For subscription businesses, this is essential because it helps us understand churn, customer lifetime value, and whether changes we make are actually improving retention over time.

Merchant would like the Cohort Retention report/heatmap to support viewing historical retention data beyond the current 12 month limitation. Currently, the report only displays the last 12 months of cohort data, which prevents the merchant from analyzing older cohorts such as May 2025 and earlier months. Requested improvement: • Allow merchants to view older cohort retention months beyond 12 months • Add pagination, date range selection, or scrolling for historical cohort data • Improve long term retention analysis and comparison of subscriber trends over time