Appstle Subscriptions

It seems ridiculous that an entire brand via collection can be added to subscription, and yet new products added to this are not automatically added.

Description: The merchant has reported repeated fraudulent subscription orders where the billing and shipping names and addresses do not match. They would like a way to identify and receive alerts for potentially fraudulent orders before they are processed. The merchant contacted Shopify Support but was advised that they could not assist with this concern because the orders were processed through Appstle. Requested Feature: Detect potential discrepancies between billing and shipping names and addresses for subscription orders. Provide configurable alerts when such mismatches are detected. Allow merchants to review flagged orders and take appropriate action to prevent potential fraud. Business Impact: The merchant is experiencing repeated fraudulent orders and is looking for a reliable way to identify suspicious transactions and minimize potential financial losses. Note: This is a feature request for internal review. The suggested functionality would help merchants identify potential fraud, but address mismatches alone do not necessarily indicate fraudulent activity.

Subject: Feature request: Drill-down from Offer performance to the customers behind each cancellation reason Hi Appstle team, we use Cancellation Management with custom cancellation reasons, including a reason with a required free-text field ("I'm not satisfied with the quality"). The Offer performance table shows how many times each reason was delivered, accepted and declined, but there is no way to see which customers chose a reason or what they wrote. Right now we have to open each subscription and check its cancellation details one by one. That doesn't scale: for a reason like "Product is too expensive" with 89 deliveries, it is practically impossible. Feature request: Make every row in the Offer performance table clickable. Clicking a reason should open a page or pop-up listing all customers who selected it, filtered by the selected time range (30/90/180 days). Each entry should show: customer name and email date of the cancellation request result (offer accepted or declined) the free-text answer, if the reason has one a link to the customer's subscription A CSV export of this list would be a great addition. This would let us spot product problems quickly, reply to unhappy customers directly, and follow up with customers who declined an offer. I recorded a short walkthrough of the current situation and what I'd expect: https://www.loom.com/share/532d55bedb2a4629849bd77b5ac8338c Thanks a lot! Best regards

Hi Appstle team, we use Cancellation Management with custom cancellation reasons, including a reason with a required free-text field ("I'm not satisfied with the quality"). The Offer performance table shows how many times each reason was delivered, accepted and declined, but there is no way to see which customers chose a reason or what they wrote. Right now we have to open each subscription and check its cancellation details one by one. That doesn't scale: for a reason like "Product is too expensive" with 89 deliveries, it is practically impossible. Feature request: Make every row in the Offer performance table clickable. Clicking a reason should open a page or pop-up listing all customers who selected it, filtered by the selected time range (30/90/180 days). Each entry should show: customer name and email date of the cancellation request result (offer accepted or declined) the free-text answer, if the reason has one a link to the customer's subscription A CSV export of this list would be a great addition. This would let us spot product problems quickly, reply to unhappy customers directly, and follow up with customers who declined an offer. I recorded a short walkthrough of the current situation and what I'd expect: https://www.loom.com/share/532d55bedb2a4629849bd77b5ac8338c Thanks a lot! Best regards,

Merchants would like the ability to automatically schedule and receive the Product Delivery Forecasting export on a recurring basis, such as monthly. Currently, the report needs to be manually exported from the Analytics section each time. Adding a scheduled export option (e.g., monthly) would reduce manual effort and make it easier for merchants to regularly review their upcoming product delivery requirements. Requested functionality: Schedule Product Delivery Forecasting exports Allow merchants to select a recurring frequency, such as monthly Automatically generate and deliver the export, preferably via email

Description: Currently, the Subscription Rewards ladder keeps the reward progress a subscription has already earned. It only restarts from Order 1 when the customer starts a new subscription. Merchants would like an option to reset ladder progress back to Order 1 when: A subscription is skipped or paused for more than a set number of cycles (merchant-defined, e.g. 2 cycles) A cancelled subscription is reactivated Use case: store runs a fixed-dollar ladder ($10 → $20 → $30 → $40 → $50 → $60 off from Order 6 onward). They want the higher discounts to go only to customers who stay continuously active. Without a reset, a customer can pause for a long time, or cancel and reactivate, and still get the $60 discount.

I want to have a feature where we can enable stop to retry charging the customer when Payment method was revoked

Merchant wants Product Delivery Forecasting to reconcile upcoming subscription deliveries against current Shopify inventory. The goal is to show which month each product will run out. Current forecasting shows required quantities per date range but doesn't compare them with available stock. It would be great if you do have an option for it. Please check feasibility with Shopify inventory data.

Currently, merchants cannot attach or update a cancellation reason directly to a subscription once it has been canceled. The only current workaround is reactivating the subscription and canceling it again to select a reason. Allowing merchants to add, edit, or attach cancellation reasons/notes to already canceled subscriptions post-cancellation would make it much easier to keep track of late customer feedback and maintain accurate data for subscription analysis.

I want to offer special pricing for my Loyalty Tier Customers for season avocado variety boxes, that come up. Long time customers should have preferred pricing visible for single orders. right now, I can only offer them a Loyalty Subscription Option with minimum order of 2. I want a Loyalty Single Order Offering since most of these subscription customers already get regular boxes, it would allow consistent pricing for a avocado variety box that shows up seasonally.