Simplified Subscription Pause action in Cancellation management
F
Frequent Coffee null
we would like to request a simplified flow for customers to pause or take a break from their subscriptions. Currently, the process involves multiple steps: first, the customer selects the subscription type (pause or take a break), then chooses the duration, followed by acceptance.
The merchant would like the flow to be more intuitive:
Step 1: Customer selects the pause or break option.
Step 2: A message informs the customer that they can take a break for a set period.
Step 3: The customer selects the pause duration in a drop-down menu.
Step 4: Dynamic Button (Pause Button Instead of cancel)
This change will make the process clearer and more straightforward for customers.