Real-Time Discount Recalculation on Variant Change in Customer Portal
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Onyst null
Description:
In the customer portal, when a customer with an active multi-pack (bundle/volume) discount updates the variant of an item within their subscription, the displayed price does not immediately reflect the applicable discount. Instead, the correct discounted price is only shown after the page is manually refreshed.
Proposed Enhancements:
Real-Time Price Update in Portal:
Ensure that whenever a variant is changed within the customer portal, all applicable discounts (including multi-pack discounts) are recalculated and reflected instantly in the displayed price.
User Guidance (Fallback Option):
If real-time updates are not feasible in certain cases, display a clear inline message such as:
“Discounts will be applied after refreshing the page.”
This helps set the right expectation and avoids confusion.
Dynamic Feedback Indicator:
Introduce a brief loading or recalculation indicator when a variant is changed, signaling that the system is updating the pricing.