Note. Orders on Shopify POS default to fulfilled for obvious reasons.

While our current functionality already ensures that points are automatically removed when an order is canceled (whether by you or the customer), you can consider the following workaround to further manage points distribution:

Go to More -> Advanced Settings -> Earn Settings, and adjust the settings to award points only when an order is fulfilled, instead of when it’s placed.

This approach ensures that points are only given once the order is successfully fulfilled, reducing the need to cancel points in the first instance if an order doesn’t go through.