Currently, when the “Deduct Points/Credits When Issuing A Refund” setting is enabled, fixed event-based rewards (such as First Purchase Rewards) are also deducted during partial refunds. This creates unexpected behavior because these rewards are not earned proportionally based on order value.

For example:

Customer earns:

Proportional purchase points based on spend

Fixed store credits from a First Purchase Reward

A partial refund is processed

The system correctly deducts proportional purchase points

However, the fixed event-based reward is also fully deducted

This requires merchants to manually re-adjust credits after refunds.

Expected Behavior

Refund deductions should distinguish between:

Proportional/spend-based rewards

Fixed/event-triggered rewards

Merchants should have the ability to:

Exclude fixed rewards from refund deductions

OR

Configure refund deduction behavior separately for each reward type